Shipping & Returns

Wenger Australia Delivery Information

Shipping Options

Free Shipping on all orders over $99, Flat rate of $9.90 on orders under $99.

Customer Care

At Wenger Australia we want to make sure shopping for gifts and your favourite products easier. If you experience any problems with your order, please don’t hesitate to contact our team and we will make it right. You can call us on 1800 252 624 or email info@globalpremiumbrands.com.au

Delivery

Wenger Australia aims to have all orders despatched within 2-5 working days. The delivery times provided by Wenger Australia are estimates only. Wenger Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Please ensure that you enter the correct delivery address as, for those parcels which are undeliverable, Wenger Australia cannot be held responsible for incorrectly entered delivery address.

To the extent permitted by law, Wenger Australia will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.

Returns Policy

You can return any products to us that have been purchased on Wenger.com.au within 14 days of receipt of your order for a refund (excluding any delivery costs) provided that they are returned in the original condition and packaging. Return freight is payable by the customer and we suggest sending via a trackable method as no responsibility is taken for undelivered returns. Please include a copy of the invoice or packing slip with the goods and return to:

Wenger Australia Returns
Building 4, 60 Wallgrove Road
Minchinbury NSW 2770

Returns

In the unlikely event that your Wenger product needs to be replaced due to it arriving damaged, please ensure that the products are safely packaged to prevent further damage and email info@globalpremiumbrands.com.au to receive details on how to return via reply-paid via Australia Post.