Service - Travel Gear

 

Warranty Information

In the event that your Wenger product displays a defect of a functional nature covered under warranty, please contact your closest service center.

Warranty Claims
 

Your Wenger product is backed by a three-year warranty from the date of purchase against manufacturing defects. Should a manufacturing defect in materials or workmanship appear under normal use during the warranty period, we will repair or replace your product at our discretion with the same model or an equivalent.

This guarantee is non-transferable and does not cover cosmetic damage, wear and tear, damage resulting from abuse, misuse, unauthorized repair or improper handling, common carrier damage or the contents of your bag.

Proof of purchase from an authorized retailer is required and shipping costs to our repair center are the responsibility of the owner.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

Rest assured, we’ve got you covered.

In order to claim your warranty please contact your closest service center:

(PDF 5.899MB) Global Three Year Warranty

Please be sure to include all of the information below so that we can promptly assist you.

Upon receipt of items 1 through 5, your claim will be reviewed.

If it is determined that the damage to your product is the result of a defect in the materials or workmanship, you will be contacted regarding a replacement product.

1. Digital photographs of the product

  1. Front view
  2. Side view
  3. 2 or 3 views of the defect

2. Product information

  1. SKU-Number (i.e. WA-7953-02, GA-7305-14, etc)
  2. PO-Number (i.e. ONJ1.4537, KNJ1.2486, etc.)
  3. You can find the product information on a fabric label (usually black with white writing) in the following locations:
    • Computer Cases / Backpacks – sewn in to the seam in the computer compartment or the main zippered compartment
    • Executive accessories (Folios, Zip Folios, etc.) – under the notepad

3. Description of the defect

4. Scan of your dated sales receipt

5. Your contact information

  1. Name
  2. Daytime phone number
  3. Email address
  4. Mailing address

  • How do I claim damaged baggage?

    Did you discover the damage at the airport?

    • Report damaged baggage at the Lost and found desk or with the ground personel
    • Fill out the needed forms. The Baggage will be examined
    • An airline representative will take over your claim


    Did you discover the damage after arriving at home?

    • Look up the airline that operated your flight and fill out the online form
    • The following information will be needed: Date of flight, Flight number, Take off and landing airport, Ticketnumber, Damaged article, Pictures of the defect. The airline may ask for more information.
    • Claim will be handled by the airline

    For any questions or further assistance, do not hesitate to contact your closest service center.

  • What are the international carry-on regulations?


    The International Air Transport Association (IATA) sets guidelines for carry-on luggage, but these guidelines are not mandatory and airlines can vary their requirements.

    The guideline says: Cabin baggage should have a maximum length of 56 cm (22 inches), width of 45 cm (18 inches) and depth of 25 cm (10 inches) including all handles, side pockets, wheels etc.

    Please note that carry-on allowances vary from one airline to another. Confirm with your airline prior to departure.

  • What is the warranty for Wenger products?

    The Wenger product is backed by a three-year warranty from the date of purchase against manufacturing defects.

    Should a manufacturing defect in materials or workmanship appear under normal use during the warranty period, we will repair or replace your product at our discretion with the same model or an equivalent.

    This guarantee is non-transferable and does not cover cosmetic damage, wear and tear, damage resulting from abuse, misuse, unauthorized repair or improper handling, common carrier damage or the contents of your bag.

    Please find more information on our Travel Gear Warranties section.

  • Which information do I need to provide if I want to claim my warranty?


    Please find more information on our Travel Gear Warranties section.

  • How can I identify the style number (SKU) for my Wenger Travel Gear product?


    The style number (SKU) will be located on a small tag, along with the Country of Origin. This tag will be sewn into a seam of the bag, most often in the main compartment. If you have trouble locating the style number (SKU), contact customer service.

  • How should I clean my Wenger product?

    Leather: Wet area evenly with warm water and wipe with soft cloth. Do not saturate. Saddle soaps and leather cleaners can be used but may contain oil or wax that can darken leather.

    Fabric: Clean with mild soap and water. Do not saturate. Evenly clean the entire panel, not just the soiled area. For stubborn stains, treat with a foaming wool/nylon upholstery cleaner. Do not use the cleaner on leather trim. 

    Vinyl: Evenly clean the entire panel with a damp cloth. Household wax spray rejuvenates shine.

    Polycarbonate: Clean with mild soap and water. Evenly clean the entire panel, not just the stained area. Do not use industrial-grade cleaning products, as this will lead to discoloration and stains.

  • Where should I send my Wenger product for repairs?


    Please contact your closest service center.

  • Where can I purchase a Wenger product?


    You can purchase Wenger product from authorized retailers. Use the Store Finder to find a shop near you.

Warranties

(PDF 0.201MB) How to claim damaged baggage

(PDF 0.265MB) Wenger Warranty & Repair - Business Gear

Instructions

(PDF 4.181 MB) Travel Sentry® Approved Combination Lock

(PDF 2.415MB) Lock instructions for Lumen, Matrix and Ryse

(PDF 2.665MB) Lock instructions for Deputy, Synergy

(PDF 2.233MB) Lock instructions for BC Packer Hardside

(PDF 2.228MB) Lock instructions for Legacy, Lyne and Pegasus

(PDF 2.223MB) Lock instructions for Zenyt Medium and Large

(PDF 2.252MB) Lock instructions for Zenyt Carry-On, Syntry and BC Packer Softside Carry-On